Divine Bridal Shoes: Brides Say Custom Orders Have Not Arrived (Nov 2026)

As at 9 November 2026, this is what has been reported about Divine, a Singapore footwear label that sells customised everyday and wedding shoes:

• Orders have not arrived. Customers say they paid for custom bridal heels between July and August 2026, with delivery promised from early October to early November. They say they have had no updates since July to September.
• The business has gone quiet. Customers say WhatsApp and TikTok messages have gone unanswered.
• Police are looking into it. Police have confirmed that reports have been lodged and that they are looking into the matter.
• The amounts are small but painful. Reported payments include S$198 and S$276, often paid in full upfront.
• The number affected is unclear. One customer says about 60 people are affected, including former staff who she says have not been paid. This has not been confirmed.

Divine has not responded publicly to the complaints. All of this is based on early reporting and customers' accounts, so details may change. We will update this post if there is more news.

Sort out your shoes first, then deal with the refund.

• Buy or rent a backup pair now. Ready-made bridal shoes can usually be found within days. Keep the receipt.
• Think comfort. If you are on your feet from the morning tea ceremony to the dinner banquet, a comfortable pair may serve you better than a custom one anyway.
• Tell your stylist or makeup artist. If the new shoes change your dress length or look, let your boutique know early, as alterations take time.

• Ask your bank about a chargeback. If you paid by credit or debit card, contact your bank as soon as possible. Time limits apply. Bank transfers and PayNow usually cannot be charged back.
• Keep your evidence. Save your order confirmation, receipts, mock-ups, chat history and the promised delivery date.
• Send a written request. Ask the business, in writing, to deliver by a firm date or refund you. Keep a copy, even if you get no reply.
• File a complaint with CASE. Call 6277 5100 or file online. It costs nothing to file.
• Consider the Small Claims Tribunals. The tribunals handle disputes over goods and services. Filing fees for small claims are low, but getting paid depends on the business still having money.
• Make a police report if you believe you were misled. Do this yourself, not only through a group.

Be careful in online groups. Do not send money or personal details to anyone offering to help you recover your payment unless you have checked who they are.

Custom shoes, gowns and accessories carry more risk than ready-made ones, because you pay before anything exists. These are our suggestions:

• Order early, but pay in stages. A deposit, then the balance on collection, keeps more of your money safe.
• Pay by credit card where you can. It gives you a chargeback option.
• Get the delivery date in writing. A firm date is easier to enforce than "early October".
• Ask for progress updates. Ask for photos at each stage. Silence is an early warning sign.
• Have a backup plan. Know where you would buy a replacement if the order is late.

For more, see our guides to vendor deposits and payments and what to do when a wedding vendor closes.

Has Divine closed down?

That has not been confirmed. Customers say the business has stopped replying, and police are looking into reports. Divine has not responded publicly.

Can I still get a refund?

Possibly. A card chargeback is often the quickest route if you paid by card. Otherwise, try a written demand, then CASE or the Small Claims Tribunals.

Should I make a police report?

If you believe you were misled, you can. Police have confirmed they are looking into reports already made.

9 November 2026. First published 9 November 2026.